State Farm® Insurance Agent Lorena Villa
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Katie Jackel
September 21, 2025
5
out of
5
rating by Katie Jackel
"Great customer service from the team. They were patient and walked me through everything while ensuring I got the best deal. Special shout out to Kim. Thank you for the great experience."
We responded:
"Thank you so much for the glowing review Katie!! We’re thrilled you’ve had such a great experience with our team. Kim is outstanding. She truly cares about our customers and goes above and beyond every single time!"
L G
September 19, 2025
5
out of
5
rating by L G
"Griselda went above and beyong helping me with my initial needs and educating me on other products I was not aware they offered that I was able to take advantage of. Best experience with an Insurance agency."
We responded:
"THANK YOU for the kind words. We appreciate the feedback and the glowing review!! Griselda is awesome and she’s passionate about helping our customers find insurance plans that fit their needs and budget. If you need us, TEAM VILLA is just a phone call away! Lorena Villa State Farm Insurance Agency - San Antonio, Texas. "
Mara Rueda
September 18, 2025
5
out of
5
rating by Mara Rueda
"Great customer service."
We responded:
"Thank you so much for the great feedback and 5 stars! If you need us, TEAM VILLA is just a phone call away. Lorena Villa State Farm Insurance Agency - San Antonio, Texas."
Francisco Espinoza
September 16, 2025
5
out of
5
rating by Francisco Espinoza
"Great customer service. Whether it is by text, email, or phone, you get a fast response with assistance. I recently had to make a change and they made it very seamless and ensured I got all the discounts I was eligible for."
We responded:
"Thank you so much Francisco!! We are thrilled you had such a great experience and so excited you chose our agency. If you need us, TEAM VILLA is just a phone call away! Lorena Villa State Farm Insurance Agency - San Antonio, Texas."
Pat Mejia
September 16, 2025
5
out of
5
rating by Pat Mejia
"Lorraine was very helpful and courteous. She knew my distress n worked with me getting better auto coverage for much less than my current policy with another company. I appreciate her tenacious resilience in sending quotes thru text or email. I recommend her as an agent for home or auto"
We responded:
"We appreciate your kind words Pat! Lorraine is so great and she really goes the extra mile to take care of our customers. We are so happy you have joined our agency and look forward to working with you for many years to come! If you need us, TEAM VILLA is just a phone call away. Lorena Villa State Farm Insurance Agency - San Antonio, Texas."
gad cisneros
September 9, 2025
5
out of
5
rating by gad cisneros
"Her service was fast and met my expectations. I will recommend her for an insurance agent that meets our needs, thank you!!"
We responded:
"We love the feedback and glowing review! Our team takes great pride in working with all of our customers and so excited to welcome you to our agency. If you need us, TEAM VILLA is just a phone call away. Lorena Villa State Farm Insurance Agency - San Antonio, Texas."
Roxzanna Esquivel
August 19, 2025
5
out of
5
rating by Roxzanna Esquivel
"Lorraine was very helpful with guiding me through the process of how insurance works. I truly do recommend contacting her first !"
We responded:
"Thank you so much for the awesome feedback and 5 stars!! We are thrilled you had such a great experience with Lorraine. She’s truly amazing and goes above and beyond for our customers. If you need us, TEAM VILLA is just a phone call away! Lorena Villa State Farm Insurance Agency - San Antonio, Texas. "
Adrian u
August 14, 2025
5
out of
5
rating by Adrian u
"Very knowledgeable and attentive to customer’s needs. Fast and effective responses."
We responded:
"Thank you for the glowing review!!! We are so happy you’ve chosen our agency to protect what matters most. We look forward to working with you for many years to come!!"
Ismael Ochoa
August 4, 2025
5
out of
5
rating by Ismael Ochoa
"I want to thank Griselda for helping us decide on our new policy. She was helpful, patient, and understood our needs. I appreciate that she took the time to answer my questions, update my quotes,, and look for all possible discounts for me. Other providers wouldn't give me the time of day much less answer insurance questions. And the fact that she reached out to me after office hours, because of system update issue they were having that day, makes it better. To be honest, I wasn't expecting to hear back from her until after the weekend. Her emailing me Friday evening was a surprise to me, making me feel like we were just as important as the guy who has been with them for 50 years."
We responded:
"Ismael, THANK YOU for the awesome review and feedback. Griselda is wonderful and she goes the extra mile for our customers. We appreciate you choosing our agency and truly look forward to working with you for many years to come! If you need us, TEAM VILLA is just a phone call away! Lorena Villa State Farm Insurance Agency - San Antonio, Texas."
Becky Sanchez
April 23, 2025
5
out of
5
rating by Becky Sanchez
"Ms Poole was very helpful, courteous, & professional. She met my needs in every way."
We responded:
"Thank you for the kind words Becky! Salina is amazing and she truly cares about our customers’ well being. We’re so happy you have chosen our agency. If you need us, we’re just a phone call away! Lorena Villa State Farm Insurance Agency - San Antonio, Texas."
Jean Jeacques Manirakoze
February 10, 2025
5
out of
5
rating by Jean Jeacques Manirakoze
"I want to thank Lorraine for her work, she was incredibly helpful."
We responded:
"Thank you so much for the 5 stars!! Lorraine is awesome and we are thrilled you had such a good experience. If you need us, TEAM VILLA is just a phone call away! Lorena Villa State Farm Insurance Agency - San Antonio, Texas."
Alejandra Alvarado
January 28, 2025
5
out of
5
rating by Alejandra Alvarado
"Griselda, was absolutely amazing in communicating with me on what plans and options would be best for me. Her professionalism and communication made me feel like she was family. Highly recommend!!"
We responded:
"THANK YOU so much for the awesome review Alejandra!! Griselda is outstanding. She is very knowledgeable and always goes the extra mile to provide options for our customers. We’re thrilled you have chosen our team as your insurance agency. If you need us, we’re just a phone call away! Lorena Villa State Farm Insurance Agency - San Antonio, Texas. "
Jonathan Torres
January 25, 2025
5
out of
5
rating by Jonathan Torres
"I had an excellent experience with Griselda from State Farm. She was incredibly professional, knowledgeable, and approachable throughout our interaction. She made the process seamless, addressing all my questions with patience and clarity. It’s clear she truly cares about providing outstanding customer service. I highly recommend working with her if you’re looking for a reliable and friendly representative!"
We responded:
"THANK YOU Jonathan for the awesome review. Griselda is spectacular and she loves making sure our customers have the best insurance program to meet their needs and budget. We truly appreciate the vote of confidence in our agency! If you need us, we’re just a phone call away! Lorena Villa State Farm Insurance - San Antonio, Texas."
Brandon Pierce
January 6, 2025
5
out of
5
rating by Brandon Pierce
"I recently had the pleasure of working with Lorraine at the insurance company, and I can't recommend her enough! From the moment I reached out, she was incredibly helpful and attentive to my needs. Lorraine took the time to explain all my options clearly, ensuring I understood every detail of my policy. Her professionalism and knowledge made the process smooth and stress-free. I truly appreciate her dedication to providing excellent customer service. If you're looking for someone who genuinely cares about their clients, Lorraine is the one to talk to!"
We responded:
"Brandon, THANK YOU for the glowing review!! Lorraine is outstanding and she loves taking care of our customers. We are so happy you chose our team to help you protect what matters most! If you need us, we’re just a phone call away! Lorena Villa State Farm Insurance Agent - San Antonio, Texas. "
Tess Nelson
December 10, 2024
5
out of
5
rating by Tess Nelson
"Ms. Ashley is very friendly and very helpful."
We responded:
"Thank you for the 5 stars Tess! Ashley is wonderful and really takes care of our customers. We’re happy to learn you had a great experience. Lorena Villa State Farm Insurance Agency - San Antonio, Texas."
Eloisa Volpe
November 22, 2024
5
out of
5
rating by Eloisa Volpe
"Excellent service! Griselda Carreon is the person to talk to. She quickly did what she had to do to get my life insurance going. She went above and beyond. Was constantly in touch with ne during the process. Highly recommend her!"
We responded:
"Thank you for your wonderful review Eloisa! We are so happy to learn you had such a great experience with Griselda. She is fantastic and truly cares about our customers! If you need us, we are here for you! Lorena Villa State Farm Insurance Agency - San Antonio, Texas."
Madeline awsome
November 16, 2024
5
out of
5
rating by Madeline awsome
"Had questions about my insurance policy and the lady I talked to named Kim was a wonderful help"
We responded:
"Thank you for the great feedback Madeline! Kim is simply the best. She truly loves helping all of our customers!! If you need us, don’t hesitate to call on us. Lorena Villa Stare Farm Agency - San Antonio, Texas"
Alexis Mejia
November 15, 2024
5
out of
5
rating by Alexis Mejia
"Kim provided exceptional customer service! She answered all of my auto questions. I recommend this company, the staff is phenomenal, especially Kim!"
We responded:
"Thank you so much Alexis for the 5 stars!! Kim is fantastic and she loves taking care of our customers. We are so happy you have chosen our team to protect what matters most! If you need us, don’t hesitate to call on us! Lorena Villa State Farm Agency - San Antonio, Texas."
Sydney Sampey
November 15, 2024
5
out of
5
rating by Sydney Sampey
"I called in for a claim and spoke with Griselda. She was very helpful and answered all my questions"
We responded:
"Thank you for the great review Sydney. Griselda is a true professional and takes pride in helping our customers! Thank you for choosing our team to protect you. If you need us, don’t hesitate to call on us! Lorena Villa State Farm Agency - San Antonio, Texas."
HECTOR AGUILAR
November 12, 2024
5
out of
5
rating by HECTOR AGUILAR
"Griselda nos ayudo con nuestras Aseguranzas y nos sentimos seguros por la manera en que nos explico cada una de los detalles, Excelente servicio y 100% recomendados"
We responded:
"Hector, mil gracias por su comentario! Nos da gusto saber que Griselda los ayudo y les dio buen servicio. Le agradecemos por su confianza! Lorena Villa State Farm Insurance Agency - San Antonio, Texas "
Gonzo 660
October 23, 2024
5
out of
5
rating by Gonzo 660
"What a fantastic experience. Lorraine was so patient and informative. It was the best experience that I have ever had with an insurance agent. Major kudos to Lorraine. She as outstanding. Thank you for all of your help Lorraine."
We responded:
"Thank you so much for your awesome review!! Lorraine is a true professional and she takes great pride in providing customers with exceptional service. We are so happy to learn you had a great experience! If you need us, don’t hesitate to call on our team! Lorena Villa - State Farm Insurance Agency, San Antonio, Texas"
Devan Rojas
October 18, 2024
5
out of
5
rating by Devan Rojas
"Lorraine Villa was so great!! She really took the time to explain both the home and auto insurance to me. Shopping for insurance is nerve-racking for me but Lorraine made me feel so comfortable! She’s so sweet and it was a pleasure being assisted by her!"
We responded:
"We appreciate your 5 start review Devan! Lorraine is awesome. She really takes care of our customers and makes sure to provide options! We are so happy to learn you had a wonderful experience. If you need us, dont hesitate to call on our team! Lorena Villa - State Farm Insurance Agency, San Antonio, Texas."
Joann Cepeda
October 14, 2024
1
out of
5
rating by Joann Cepeda
"Very disappointed have been called for ID information more this year than ever before. Have been a client for over 20 yrs. With Oscar Garcia which retired and once Lorena Villa took over things have gone down hill. Not sure who to blame due to amount of all of a sudden needing to update info for new system that supposedly will be incorporated next summer. 4 vehicles 2 renters policies which are now in jeopardy. Not Happy. Hopefully someone with any knowledge to explain can call me."
We responded:
"Joann, we appreciate your feedback. Thank you again for providing us an opportunity to discuss your concerns and happy that we were able to resolve them. We look forward to continue serving you and your family. Lorena Villa - State Farm Insurance Agency, San Antonio, Texas."
Mary Esther Castillo
October 9, 2024
5
out of
5
rating by Mary Esther Castillo
"Calling State Farm for any situation has always been a great experience here. Kim is awesome and very professional. She always makes me feel like i’m talking to a cousin for a favor😂! Lorena Villa my insurance agent is just the same. Keep up the good work ladies!!"
We responded:
"Mary Esther we appreciate your awesome review and so happy you are happy with our team! We are honored to service you and can’t thank you enough for the trust you have placed in us. If you need us, don’t hesitate to call on our team. Lorena Villa - State Farm Insurance Agency, San Antonio, Texas"
Wenz Reveche
September 20, 2024
5
out of
5
rating by Wenz Reveche
"I really appreciated griselda carreon for helping me to fix my issue thru my car insurance. And she help me to walk on the computer, And explained the benefits of supplemental health insurance. She is very professional to take care of her client and easy to talk to regarding any issues or Questions thru your insurance policies. I highly recommend this insurance company to my families, friends and co workers."
We responded:
"Thank you Wenz!! We appreciate your awesome review. Griselda is wonderful. She takes so much pride working with our customers to find the right insurance plans that fit their needs and budget! We are so happy to learn you had a great experience. If you need anything else, feel free to call on us! Lorena Villa State Farm Insurance Agent - San Antonio, Texas."